Return Refund and Exchange for WooCommerce lets you create a simple refund management system stuffed with the organized refund, exchange, wallet, and cancel order features. It eliminates on-call complaints and helps in managing returned stock. Customers can request full or partial refunds based on return policy. The whole process goes under a dedicated and streamlined mailing system that keeps both parties on the same note. Ultimately, it leads to high customer satisfaction. Merchants can add the name, email, email header, and footer for their email template. Customers can select any of these reasons while asking for a refund. They can create different emails if a refund request is generated, approved, or canceled. Merchants can add a different subject line and content for every scenario. They can also use Shortcodes to add elements in the email content.
Admin would have full authority to restrict the entertainment of invalid requests. It intelligently uses the same payment gateway method used during the purchase or e-wallet system for a refund request. Notification for each stage can be sent by customizing the mail content accordingly. Additional Refund Policy. WooCommerce return refund and exchange plugin makes the refund and exchange process as simple as possible for both customer and merchant with the help of the following features —. A Shipping Label is generated from the admin side on approval of the request to track the returned product. At the time of refund request, deduct the coupon amount from the total refund amount from the returned product. Admin can change the text of the Refund button and View Order Message button from the back end. Admin can enable this feature to notify the customers for the new message in the open conversation via emails. Admin can show refund and exchange rules policies on refund and exchange forms respectively with the rules editors.
Returns and refunds are a daily reality for eCommerce store owners. Your customers might decide to return some products they purchased, and you will have to provide a refund for that. And when you consider the eCommerce business model, it is sort of inevitable. However, the way you handle returns and refunds on your store makes a lot of difference to customers. In fact, it is a significant factor of good customer experience and can lead to customer loyalty.